Feb 15 2008
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Engineers and early adopters vs. the customers
“We thought it was a mistake and made our engineers check the logs again,” said Vic Gundotra, head of Google’s mobile operations.
Google receives 50 times as many searches from iPhone users than from any other mobile handset. It’s the very definition of usability: how many people actually use their phones to browse the web. Apparently only iPhone users.
Products that are popular with engineers and early adopters—the previous generations of smartphones, loaded with features—aren’t necessarily what customers want. They want usability. It looks like Apple has figured that out.
